Is there a local or national issue you are worried or
feel strongly about? Are you unhappy with a public service you or
your family use? Have you complained to the service but are still
unhappy?
If so, you may want to take your concerns up with a politician
representing your local area. This could be your MP (Member of
Parliament), an MSP (Member of the Scottish Parliament) or a local
councillor.
It's their job to listen to your concerns and look into the
matter. They may take up the issue on your behalf, and may
sometimes take action to change the way things are done.
Which one to contact
It's not always obvious whether to contact your councillor, your
MSP or your MP. Don't worry if you get it wrong - whoever you
contact will make sure your message gets to the right person.
Here's a guide to who to contact for what:
- MP: for UK government matters like tax, tax
credits, benefits, and immigration.
- MSP: for national issues like health,
education, housing, prisons, crime and the environment.
- Councillor: for local council issues like
schools, social work, parks and play areas, local transport and
street cleaning.
How to get in touch with them
A quick way to find and to write to your MP, MSP or local
councillor is to go to www.writetothem.com.
This website lets you send a letter to them using an online
form.
Most MPs, MSPs and councillors hold regular surgeries at local
community venues where you can meet them to talk about your
concerns - you can arrange an appointment by phone. Alternatively
you can send an e-mail or write a letter.
For contact details and other information:
Some things to bear in mind
Always complain to the organisation responsible for the service
before you contact your MP, MSP or councillor.
If you decide to contact them:
- Be brief and to the point
- Stick to the facts
- Don't launch into a personal attack on anyone - it won't get
you anywhere.
